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Today's Terms
Dispute Resolution (DR)
Definition:
A studied approach or procedural framework that analyzes the means by which disputes are handled within an organization.
Negotiation
Definition:
Process where parties directly exchange ideas, views, promises, and problems surrounding a dispute. Positional bargaining tends to focus on demands, and counter-demands of disputing parties, sometimes leading to a bargaining process where parties trade concessions and demands.
Dispute System Design
Definition:
A studied approach or procedural framework that analyzes the means by which disputes are handled within an organization. Appropriate dispute resolution processes are then instituted to handle the specific types of issues that arise in an organization.
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